🔁 Returns & Refunds Policy

Because your satisfaction means everything to us.

At The Bees Knees Co, we’re committed to delivering products that you'll love. But if something doesn’t go quite right, we’re here to make it better.

✅ Return Eligibility

We accept returns or exchanges only in the following cases:

• You received a defective or damaged product

• The product is incorrect (wrong item shipped)

• There are missing parts or accessories

🕒 You must raise a return request within 7 days of receiving the order.

🚫 What Can’t Be Returned

We do not accept returns for:

• Items delivered in perfect condition but not liked due to personal preference

• Products damaged due to misuse or mishandling

• Items returned without original packaging or used products

• Items from sale or clearance categories (unless defective)

📦 How to Request a Return

If your item meets the criteria above, follow these steps:

1. Email us at info@thebeeskneesco.com with:

   • Order number

   • Clear pictures or video of the product and issue

2. Our team will review your request within 2 business days

3. If approved, we’ll share the return shipping details and process your return

Please do not send the item back without confirmation, as it may not be accepted.

💸 Refund Process

Once your return is received and inspected:

• A full refund will be issued to your original payment method within 5–7 business days after receiving the product

• In case of a prepaid order, we may offer a replacement or store credit, based on your preference

⚠️ Important Notes

• Products must be returned in original condition and packaging

• Customers are responsible for return shipping unless the return is due to our error

• In case of delays caused by the courier, we request your patience as we work to resolve it with the logistics partner

Still have questions?
📧 Email: info@thebeeskneesco.com
📞 Call/WhatsApp: 9810852368
📱 Instagram DM: @mw_not_just_home_

We’re here to help every step of the way 💛